Service

Custom Chatbots

For whom: For businesses that need a structured first response to recurring customer inquiries.

Problem: Recurring questions and initial request collection consume staff time and can be handled inconsistently.

What is included

• Requirements and conversation flow We define the chatbot task, conversation boundaries and response sequence for the agreed business process.
• Approved FAQ knowledge We prepare the bot to use company-approved answers for recurring customer questions.
• Initial request collection The bot collects the contact details and request information agreed for the project.
• Human handoff The conversation includes a clear transfer to a manager when human involvement is required.
• Agreed channel connection Website chat, Telegram, WhatsApp or other available channels are connected only when included in the agreed scope.

Result: An individually developed chatbot that follows agreed conversation flows, answers approved FAQ content, collects initial request details and hands the conversation to a person.

Timeline: Individual timeline

Conversation flows, channels and integrations are agreed before development. Availability depends on third-party platform APIs, access and terms.